These Terms of Service govern access to and use of the software, APIs, websites, documentation, and related offerings provided by Alloovium Pty Ltd.
B2B only. The Services are intended for business users and not for consumers.
Alloovium provides an AI-driven platform and related offerings for business workflows. The Services may include, without limitation: hosted software, APIs/SDKs, document processing and retrieval, analytics, dashboards, model-assisted outputs, integrations, professional/consultancy services, onboarding, training, configuration, data preparation/labelling, and support (collectively, the “Service”). Features may vary by plan and may be added, modified, or deprecated over time with reasonable notice.
You represent that you have the legal capacity and authority to bind your organisation. You must comply with applicable law when using the Service.
Provide accurate registration information, keep credentials confidential, and promptly notify us of suspected compromise. You remain responsible for activity under your account.
Fees are stated in an order form or pricing page and are exclusive of Goods and Services Tax (GST) and other applicable taxes and duties. You authorise recurring charges for each subscription term unless cancelled under §4.2.
Subscriptions renew automatically for successive terms unless you cancel no later than 60 days before the end of the current term (via the billing portal or written notice to zander@alloovium.com). A notice is effective when received and valid only upon our written confirmation. You retain access through the end of the paid term; refunds are not provided unless required by applicable law.
We may change pricing with 60 days’ prior notice before your next term. If an increase materially exceeds the Consumer Price Index (CPI) as published by the Australian Bureau of Statistics (ABS), or otherwise materially worsens your commercial terms, you may terminate by written notice before the change takes effect; otherwise, new pricing applies at renewal.
Unless otherwise agreed, fees are due in advance of each billing period. We may charge reasonable late-payment interest and recovery costs in accordance with applicable Australian law for overdue amounts.
Invoices are issued in AUD. If you pay from a non-AUD account or via a method that triggers currency conversion, you are responsible for bank charges and foreign exchange costs so that the invoiced AUD amount is received in full.
No free trial is offered by default. We may, at our discretion, offer a written trial arrangement for specific customers or plans. Any trial terms (duration, scope, data handling, transition to paid) will be specified in writing at the time of offer; absent such written terms, no trial applies.
We continuously improve the Service. You agree to use supported versions and understand older versions/endpoints may be deprecated after reasonable notice. For any locally installed component or client, you agree to update within a reasonable period (typically 30 days) to maintain security and compatibility.
You will not: (a) violate any applicable law; (b) disrupt or probe the Service; (c) reverse engineer or bypass controls; (d) use the Service to train competing models without consent; (e) upload unlawful or infringing content; (f) present outputs as professional advice (legal, accounting, engineering, safety, etc.); or (g) submit special-category or highly sensitive personal data without a valid legal basis and a written data processing agreement.
AI outputs may be inaccurate, incomplete, outdated, or non-fit for your specific purpose. You are solely responsible for human review and independent verification of any outputs before relying on them.
To the fullest extent permitted by applicable law, Alloovium assumes no responsibility or liability of any kind, in any form, for mistakes, omissions, inaccuracies, misinterpretations, or miscalculations produced by or derived from AI outputs or the Service. This includes, without limitation, any errors or defects relating to data analysis, classifications, recommendations, risk assessments, or any other outputs generated by the Service, as well as any downstream decisions, actions, or losses that you or third parties take based on such outputs. You acknowledge the Service is not a substitute for professional judgment, and you must apply appropriate internal controls, audits, and expert review before use in production.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy and, where applicable, our Data Processing Agreement (DPA) set out roles, sub-processors, international transfers, security measures, and individual rights.
We also process Usage Data (as defined in §9) to deliver, secure, monitor, and improve the Service under applicable legal bases including legitimate interests and, where applicable, performance of a contract. Where Usage Data contains personal information, it is handled in line with our Privacy Policy.
You retain all right, title, and interest in inputs, uploads, files, and data you provide to the Service (“Customer Content”). You grant Alloovium a non-exclusive, worldwide licence for the term of the Agreement to host, process, transmit, display, and create technical copies of Customer Content as reasonably necessary to provide the Service, support, troubleshooting, security, backups, and related operations.
Model training. Alloovium does not use Customer Content to train foundation models unless you have expressly opted in in writing.
Business-critical materials. Alloovium will not use business-critical or sensitive Customer Content for product improvement except as necessary to operate or support the Service, or where you have expressly opted in in writing.
“Usage Data” means telemetry and technical information generated by or relating to the use and performance of the Service (for example: feature interactions, UI clicks, API calls, response times, error rates, device/browser metadata, configuration parameters), but excludes Customer Content. You acknowledge and agree that Alloovium may collect and process Usage Data to provide, secure, monitor, and improve the Service, develop new features, and generate analytics and insights about Service performance. Usage Data is not used to train foundation models unless you have separately opted in in writing.
Alloovium may create and use data that is (a) Aggregated so that no individual or Customer is identifiable, and/or (b) De-Identified so that it cannot reasonably be used to identify an individual or Customer. Alloovium may use such data for benchmarking, trend analysis, capacity planning, and product improvement, including public or customer-facing reports, provided it does not identify you or any individual. Alloovium will not attempt to re-identify Aggregated or De-Identified Data and will contractually restrict sub-processors from doing so.
Except for your rights in Customer Content, Alloovium retains all right, title, and interest in (i) Usage Data, (ii) Aggregated and De-Identified Data, and (iii) learnings, know-how, and analytics derived therefrom, together with any improvements to the Service.
Alloovium and its licensors own the Service, software, models, and documentation. Except as expressly granted, no rights are implied.
Certain features rely on third-party services or open-source components; their terms may apply. We are not responsible for third-party services outside our control.
Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms.
As a standard term, the customer permits Alloovium to display Customer’s name and logo to identify Customer as a user of the Service in routine marketing (e.g., website, decks, sales materials). This does not allow disclosure of Confidential Information or any non-public details of the relationship; such specifics require a jointly approved customer story or press release, or a legal obligation to disclose (with prior notice where lawful). Customer may opt out by written notice; Alloovium will cease new uses promptly and remove from digital materials under its control immediately (archives/unrecallable copies excluded).
Alloovium can enter into a separate mutual non-disclosure agreement with enterprise organisations if needed. If that NDA conflicts with this §12, the NDA controls for its subject matter.
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or any other applicable Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages. Except for payment obligations, IP infringement, misuse of the Service, or breaches of §12 (Confidentiality), each party’s aggregate liability is limited to the fees paid or payable in the 12 months preceding the event giving rise to the claim.
We are not liable for delays or failures caused by events beyond reasonable control, including war, civil unrest, government action, widespread energy shortages, fire, labour disputes, shortages of materials, transport delays, or internet disruptions. If performance is substantially impeded for more than six months, either party may terminate on written notice.
We may suspend or terminate for material breach if not cured within 30 days of notice, or immediately for unlawful or unsafe use. Upon termination, you must cease all use and delete local copies of materials we provided for offline use.
We may assign these Terms (e.g., merger, acquisition, reorganisation) to a successor assuming our obligations. You may not assign without our prior written consent.
We may update these Terms; material changes will be notified in advance. Continued use after the effective date constitutes acceptance. For pricing changes, §4.3 applies (CPI safeguard and termination right).
You will comply with all applicable export controls, sanctions, and anti-bribery laws, including those applicable in Australia and any other jurisdiction relevant to your use of the Service.
These Terms are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be finally resolved by arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) in accordance with the ACICA Arbitration Rules. The seat of arbitration shall be Brisbane, Queensland, Australia. The language of the proceedings shall be English. Information relating to proceedings is confidential.
Alloovium does not accept or grant exclusivity undertakings with any customer or partner. Access to, licensing of, and availability of the Service — including the core platform and standard product packages — are non-exclusive and may be offered to any customer that lawfully, properly, and safely uses the Service in accordance with these Terms.
Alloovium may provide the same or similar functionality, services, or integrations to multiple customers without restriction.
Any bespoke or professional services (e.g., configurations, custom features, accelerators, or documentation) are provided on a non-exclusive basis. Alloovium may reuse generalised know-how, methods, and non-Customer-Content code that do not disclose Customer Confidential Information.
For the avoidance of doubt, each Customer’s Customer Content and Confidential Information remain owned by, and safeguarded for, that Customer as set out in §9 and §12. Alloovium will, within its absolute best ability and employing commercially reasonable measures, not share, disclose, or reuse such materials in any manner that could identify the Customer or expose the Customer’s trade secrets or other sensitive information, nor in any way that violates Alloovium’s data protection, compliance, or security standards.
No most-favoured-nation or parity commitment is provided unless expressly agreed in a separate written amendment signed by both parties.
Availability remains subject to compliance with these Terms, including §6 (Acceptable Use) and §16 (Suspension & Termination).
These Terms (together with any order) form the entire agreement and prevail over conflicting terms. If a provision is unenforceable, the remainder remains in effect. No waiver is implied by delay or omission. Nothing creates a partnership, joint venture, or agency.
If you provide your mobile number and opt in (for example, by verifying it in the Alloovium app or by texting our assistant number), we may send you service messages such as task and routine reminders, routine confirmations, site updates, and replies to your texts. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time and HELP for help.
We do not sell or share your mobile number, opt-in information, or SMS consent with any third party for that party's own marketing purposes. We use your mobile information only to operate the messaging features of the Service, and share it with our messaging provider (Twilio) solely to deliver your messages.
Alloovium Pty Ltd
ABN: 49 693 653 244
Contact: zander@alloovium.com
11 Fortune St, Scarborough, QLD 4020, Australia
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